Step 6: In the list below, find the selection for "Driver-Chipset" and click the + to expand. Step 5: Change the operating sytem to windows 8 or the last known working configuration. Click the link "Change" on the far left of the bar. Step 4: Look for a bar with the statement: "Software available for your operating system: Microsoft Windows, Microsoft Windows 10. my device was an HP laptop Pavilion dv7-6b32us. Step 1: Go to HP's website and select support and then software & drivers
I was able to fix this issue after some trial and error and a bunch of reading different threads.
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